Can I update my address, modify my order, or cancel my order after it has been placed?
If you see an error in your shipping address or want to modify/cancel your order, please leave us a message below within 24hours from the time of the order.
Make sure to include your full name, order number, and 'URGENT" in the message, and don't forget the details!
Let us know as soon as possibl...
What if I receive damaged, defective or incorrect items in my order?
For orders purchased through our website, if you receive an item that is damaged or in any way defective, please reach out to us here within 10 days of delivery. In the message, be sure to include your name, order number, and a photo of the issue you are experiencing. We will help you handle it f...
What if my package is lost?
Please note that it can take up to 72 hours for your tracking information to populate. In some cases, an order may be marked as "Delivered," but in reality is still in transit. USPS may take up to 48 hours to actually deliver your package if this is the case.
If you believe your package was stol...
Where can I locate my tracking information?
You can track your package by selecting "Track my Package" in your confirmation email, or by inputting your order number and email in the "Order Status" of this popup. Please note that it can take up to 72 hours for your tracking information to populate. In some cases, an order may be marked as "...
Where is my order?
Please note that once USPS picks up the packages from us, they have to scan each package in order for the tracking number to update. Sometimes, their system doesn't update properly and the info is not updated until after it reaches the final destination. Unfortunately, once USPS picks up from our...