Shipping FAQ

  • What is Route?

    Route is our third-party shipping insurance! It is the only way to cover the cost of your order in the event that the package is lost or stolen. In order to apply for Route's Shipping Insurance, you are given the option to add the insurance during check out. To file a claim through Route, click ...
  • When will my order ship?

    All orders typically go through 2-3 business day processing, but due to the global pandemic may take 3-5 business days. All are shipped with USPS Priority which will arrive within 2-4 business days. Please keep in mind that due to the global pandemic, USPS may have longer than normal delivery tim...
  • Where do you ship to?

    We currently ship to all 50 states. We are not shipping internationally at the moment, but please email us at help@joahlove.com for further information regarding international shipments. Canadian Shoppers: please take a look at our Canadian Distributer, Show & Tell Fashion to shop our masks ...